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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic
Details

Topic 1

User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.

Topic 2

Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

Topic 3

Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

Topic 4

Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.

Topic 5

Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q73-Q78):

NEW QUESTION # 73
Which service objects can you display on an installed base? Note: There are 2 correct answers to this question.

A. Maintenance plan
B. Contract
C. Warranty
D. Ticket

Answer: A,D

NEW QUESTION # 74
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

A. SLA
B. Notifications
C. Service categories
D. Case routing

Answer: D

NEW QUESTION # 75
Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?
Note: There are 2 correct answers to this question.

A. Create a Cloud data source
B. Create a report based on the Tickets data source
C. Create a joined data source
D. Create an interactive dashboard

Answer: C,D

NEW QUESTION # 76
Which option can an administrator use to limit the end user's control of the user interface?

A. Code List Restriction
B. Disable Personalization
C. Workflow Action: Manual Field update
D. Maintain Page Layout

Answer: B

NEW QUESTION # 77
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

A. SOAP
B. OData
C. IDoc
D. RFC

Answer: A,B

NEW QUESTION # 78
......

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